Managed Services and Support

The complexity of managing a modern technology infrastructure places unprecedented demands on business. As organisations continue to digitise operations and embrace new technologies it’s rarely cost effective, or realistic for your internal team to have the required expertise in all things. Fuse understands this challenge and have tailored our service propositions to meet a range of customer needs. We focus on your IT, so you can focus on your business.

Managed Services from Fuse combines the industry’s best-practices for support, maintenance, service management with advance notification of issues leading to rapid remediation.

We opted for a managed service from Fuse as it represented the best of both worlds. The responsiveness of an inhouse team without the overhead.

Technical Support

Our on-demand technical support offering is designed to fill that gap in your capability whether it be consulting expertise for your next project, reactive Level 1 and 2 support for keeping the “lights on” or simply ad-hoc IT technical know-how to get things done. Pay for support time in pre-paid blocks of hours which are depleted as they are used.

By making our team, your team, you’ll reduce your exposure to critical outages whilst engaging specialist systems, processes and support.

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IT Service Desk

Leverage the expertise of a professional technical customer service team that know the true meaning of IT service management and how it should be done.

No matter the offering you engage from Fuse, the Service Desk lies at the heart of service, and is responsible for triaging, documenting, prioritising, troubleshooting and if needed escalating any and all technical issues and service requests.

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Managed Datacentre & Endpoints

Your IT infrastructure may be hosted in a single, central Data Centre or spread across many. Your applications will range from the monolithic to cloud based multi-tenanted functionality wrapped “As-a-Service”.

Our team will manage your Data Centre, wherever it lives, ensuring that your business apps are connected, always available and working in harmony. We can extend support to ensure your users receive a fantastic experience by guaranteeing their endpoints and mobile device experience is not forgotten.

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Managed Cloud

Our customers want the cloud and its ability to deliver services on-demand, bringing together richness, agility, performance and scale. Yet most want the benefits without the burdens and it simply doesn’t make sense to take advantage of outsourcing your infrastructure and applications without also freeing your team from the overhead of managing it.

Fuse embraces the cloud-first approach and can show you how to procure, design, migrate, host and manage your cloud deployment, so that you only experiences the upsides, whilst we tackle the down.

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Virtual CxO

Business can’t afford to waste money and whilst every business needs IT expertise, not every business needs the highest levels of strategic IT kept in-house.

Our Virtual CxO service fills the CIO and CISO gap so that your IT strategy and the security context aren’t left to chance and you left recruiting for a full-time position that can be satisified on a part time basis.

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