Playfair, a rapidly expanding, Australian legal firm with HQ in Sydney and offices in Melbourne, Athens and Papua New Guinea, has been providing expert migration advice and assistance for over 30years.
With the support of Fuse, Playfair migrated its IT systems to Microsoft 365.This decision created a high performance, secure, flexible, and cost-effective, IT environment with many operational benefits.
The problem
To support continued growth, Playfair needed to upgrade its IT systems which would improve access to customer information and deliver better communications across its business operations – at an affordable cost to the business.
With the growing complexity of Playfair’s immigration business operations, the firm’s traditional server-based IT infrastructure was struggling to support its 40 staff members that worked closely with both Federal Government departments and customers.
This meant that Playfair’s key IT priorities involved improving customer information and communication – as well as estabilising and improving its core business systems. The firm also sought to de-risk its IT environment and create a new, flexible, platform to enable more structured information management, across its offices. It would be necessary for the solution to cater for future increases in scale, rationalise licensing fees and reduce overall, on-premises IT costs.
Our Solution
Playfair chose Fuse, due to its strong industry accreditations and a proven record of excellence in Microsoft system migrations and implementations.
The goal was that Fuse would design and build the most appropriate IT platform, based on Playfair’s business requirements.
An IT change management strategy was delivered by Fuse, which guided Playfair on the best solution for its needs. Fuse’s recommended solution consisted of Microsoft 365, which allowed flexibility and security for the business – without the burden of management, upgrades, and support. Fuse helped architect and transition Playfair’s systems to Microsoft’s leading SaaS-based platform.
The firm now benefits from vastly improved inter-office collaboration and communication – which further helps to optimise customer service.
Fuse expertly managed the design and migration of Playfair’s systems and data to Microsoft 365’sExchange on-line, along with moving public folders to a shared mailbox solution for emails and enabling Active Directory integration for single sign on.
Fuse also updated Playfair’s existing, infrastructure to the latest iteration of Microsoft Azure. The Microsoft 365 solution involved Exchange Online, SharePoint, OneDrive, and Teams – all configured to Playfair’s requirements.
The Results
Fuse planned and delivered all aspects of the migration process -ensuring that there was zero operational downtime, that company information was secured and protected, being maintained by an unbroken chain-of-custody. Fuse also provided an extensive training and user adoption programme for Playfair’s staff, ensuring a swift and painless transition.
The robust Microsoft 365 platform supports Playfair’s growth, delivers scalability, flexibility, operational continuity, and best-practice 24/7support. This new, high performance, secure, and stable IT environment has reduced overall IT ownership, management and support costs.
In addition, the guaranteed support SLA provided by Microsoft 365, and Fuse’s managed services is critical to maintaining Playfair’s business performance, not achieved through their previous suppliers.
The firm’s new and robust IT environment, offering anywhere, any device access, has helped deliver greater inter-office productivity making finding and sharing information across the business much easier, faster and more efficient. This has also helped drive optimal customer service.
FUSE'S COMBINATION OF TECHNICAL COMPETENCE AND THOROUGH UNDERSTANDING OF CLIENT NEEDS, MAKES THEM ANEXCELLENT, HIGHLY RELIABLE, IMPLEMENTATION AND SUPPORT PARTNER. PETRA PLAYFAIR, CEO,PLAYFAIR
If you’d like to hear about how Fuse can help with the specific challenges your business is facing – contact us.
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